man talking to woman

Psychology of Business Analysis

sheryllampert Blog, Business Transformation

I have no background in psychology but I do find myself acting the role of cubicle therapist. Although not explicit in the job description of a Business Analyst, it’s implied. Both roles require a great deal of analyzing human behavior. Some core competencies associated with the study of psychology and business analysis are listed below: Psychologist         …

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One Size Does Not Fit All – Create an O365 Governance Plan They’ll Use

kathleenzoller Applications, Blog, Business Transformation

I’ve noticed that when I discuss O365 governance my audience generally gets that “deer-in-the-headlights” look on their faces and quickly lose interest.  It’s just not a sexy topic, and the thought of preparing a governance plan can be daunting and overwhelming to the business.   Creating a simple governance plan scaled to the business can provide the necessary standards and guidelines …

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7 Reasons to Avoid DIY Enterprise App Development

patrickwolf Apttus, Blog, Business Application Services

Enterprise App development is not like building a transistor radio. Unfortunately, as many companies grow in size, the allure of building a Do-It-Yourself application internally becomes more alluring – and also more risky. With more programing talent in IT eager to prove themselves and larger budgets to support consultants, DIY is a tempting road for many companies to go down. …

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You Can’t Fake Expert

erinzimmerman Blog, Business Transformation

  Hire a professional? Psshh please. With the internet king of DIY tutorials: 46 ways to play guitar like a pro, 5 steps to successful ERP implementation, or 7 ways to transform your business model; we become self-employed experts. When did a post with the highest number of views, likes and hearts become the best practice? As business and technology …

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Assessing the Maturity of Self-Service BI

kevinmintmier Analytics, Blog, Business Intelligence

Without exception, my clients want to discuss self-service BI (“SSBI”). This isn’t surprising, as it’s both a buzz-word and mainstay of the analytics landscape. SSBI is universally recognized as a strategic driver and a business need, but some perceive it to be ambiguous or simply hype. I’ve had the opportunity to address this several times recently, and I’d like to …

group at table

Data Science: “Why?” Is Just the First Question

jasonfoster Analytics, Blog, Business Intelligence

Wheaties and beer may be the breakfast of ex-champions, but Pop-Tarts and beer appear to be the breakfast of hurricane evacuees.  Back in 2004, Hurricane Frances was on its way across the Caribbean heading toward Florida’s coast, in the wake of Hurricane Charley which had arrived several weeks earlier.  A week prior to the storm’s predicted landfall, Wal-Mart’s chief information …

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A Consultant’s “Jerry Maguire” Moment

toddturman Blog, Our Culture Leave a Comment

Much is made of the elusive “moment of clarity.” That singular point in time in which a vision is crystalized and distractions are muted. When concept and meaning burst forth into form and truth. To some, it’s a spiritual moment achieved through considerable acts of sacrifice, study and faith. To others, it happens through intentional non-action. For many of us, though, it’s a …

man on computer

Data Migration from Legacy System to CPQ

balasadayappan Applications, Apttus, Blog

The Apttus CPQ tool is a highly complex managed package that installs on the Salesforce.com platform to enable a seamless Configure-Price-Quote solution.  Simply installing the managed package is almost never enough though, for our clients to achieve their business goals.  Your teams have years or decades of Opportunity, Quote and Account records that allow them to paint a picture of …

man at winning line

Change Enablement is a Bunch of Theory and Fluff

erinmackenzie Blog, Change Enablement, Collaboration, Transformation

The Daunting Sales Meeting I’ll never forget the sales meeting. As we walked into the conference room, there are about 10 folks crowded around the table politely smiling as we shake hands and complete introductions. As usual, this is the toughest part of my job (well, maybe not- but we’ll get to that in a later post). The butterflies have …

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SharePoint Business Solution Deployment: Develop

chrispeters Applications, Blog, Business Application Services, SharePoint

Major Deployment Phases   In this third article we’ll dive deeper into the DEVELOP phase of SharePoint Business Solution Deployment. DEVELOP – Once the design has been finalized and approved, we can get started on the actual development of the SharePoint solution. During the develop phase, the solution team will provision the SharePoint environments, features and components necessary to meet …

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The Value of Attribute Value Rules: Apttus CPQ Implementations

bobmartelle Applications & Integration Services, Apttus, Blog

Attribute Value Rules (AVRs) can turn a complex CPQ Product setup utilizing attributes into a dynamic, easy-to-use UI for End Users.  AVRs, when implemented through a thoughtful solution design, can mitigate the proliferation of attributes and products alike. Instead of creating multiple products and attributes to achieve the complexity that most clients need in the Cart, AVRs can and will …

people cheering

Empathy: The Best Tool for Understanding Users

jaylyndawson Blog, UIUX

A user is: a consumer, a customer (or potential customer) and so much more because a user is a person. They’ve had experiences over the course of their lifetime that influence their thoughts, feelings and reactions about a given situation, product or service. As a User Experience (UX) Design professional I’m expected to understand who the users are no matter …

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Omni-Channel Service – Bridging the Gap Between Inbound Service Channels

cindiesmith Applications & Integration Services, Blog

Today’s Customer Service organizations are trying to invest in new service channels to meet the needs of their consumers. Existing core technologies already handle service originating from Calls, Emails and Web; however recent customer behavior has added Social Media, SMS, Chat, Apps and Voice Chat. The opportunities to engage and serve continue to grow. Omni-channel represent the different points of origin …

man holding help sign

Change – What’s In It For Me??

debralarsen Blog, Business Transformation, Collaboration, Transformation

The answer is not a new bottle of Tums. Research findings from Gartner1, Prosci2, and other highly reputable firms, consistently substantiate change management. More specifically, managing the people side of change is a leading factor in having the most impact on the ROI of projects. Lack of structured change management is called out as a main factor in projects not …

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Data is King

susiekokoska Applications & Integration Services, CRM

Have you made an investment in Salesforce to transform your business, only to find that you cannot report on your business requirements due to missing or illogical data?  Perhaps your open pipeline report has opportunities with close dates from 2 years ago, an active contract report counts expired contracts or your NALA account report has accounts from APAC. The key …

people designing

Phased Approach to SharePoint Business Solution Deployment – DESIGN

chrispeters Applications, Blog, SharePoint

MAJOR DEPLOYMENT PHASES In this second article we’ll dive deeper in to the DESIGN phase as we cover each of the other phases in future articles in this series. The DEFINE phase was covered in our last post that you can reference here. 2. DESIGN – The initial design of the SharePoint solution can be created once the project has …

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The Case for a Single Org Environment

susiekokoska Applications & Integration Services, Salesforce

With the prevalence of Salesforce in the marketplace, more and more companies are finding themselves operating multiple instances of Salesforce, whether through mergers and acquisitions or because different departments or business units rolled out unique instances due to the ease and speed of implementation. While circumstances may dictate the need to maintain multiple organizations due to requirements such as security, …

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Better Business Project Management with JIRA Core

jimintriglia Applications, Applications & Integration Services, Blog

Most business projects are accomplished by a process that involves people working together to complete a series of tasks and activities in order to achieve the project’s goal or objective. The manner by which a project is led and governed also has a significant impact on the overall outcome of a project. The JIRA Core for Business platform provides business …

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From “Heroes” To “Zeroes” With Knowledge-Centered Support

isaaclewis1 Blog, Collaboration, Transformation

Since 1992, Knowledge-Centered Support (KCS) has gained momentum as a best-practice to increase the efficiency and effectiveness of customer service. No doubt its growth comes from the report of 60% decreases in resolution time, 50% increases in first contact resolution, and other astounding results claimed by KCS-driven organizations. Many good articles and presentations discuss these outcomes, so I will not …

happy coworkers

Applying a Phased Approach to Ensure Better SharePoint Business Solution Deployment

chrispeters Applications, Blog

Following the first article in this series, we’ll now dive deeper in to the DEFINE phase and then cover each of the other phases in separate articles in this six-part SharePoint series.  Below is a brief description of each solution deployment phase. 1. DEFINE – The Define phase helps to set the stage for successful solution delivery by outlining the steps necessary to better …