man holding help sign

Change – What’s In It For Me??

debralarsen Blog, Business Transformation, Collaboration, Transformation

The answer is not a new bottle of Tums. Research findings from Gartner1, Prosci2, and other highly reputable firms, consistently substantiate change management. More specifically, managing the people side of change is a leading factor in having the most impact on the ROI of projects. Lack of structured change management is called out as a main factor in projects not …

laptop

Data is King

susiekokoska Applications & Integration Services, CRM

Have you made an investment in Salesforce to transform your business, only to find that you cannot report on your business requirements due to missing or illogical data?  Perhaps your open pipeline report has opportunities with close dates from 2 years ago, an active contract report counts expired contracts or your NALA account report has accounts from APAC. The key …

people designing

Phased Approach to SharePoint Business Solution Deployment – DESIGN

chrispeters Applications, Blog, SharePoint

MAJOR DEPLOYMENT PHASES In this second article we’ll dive deeper in to the DESIGN phase as we cover each of the other phases in future articles in this series. The DEFINE phase was covered in our last post that you can reference here. 2. DESIGN – The initial design of the SharePoint solution can be created once the project has …

target

The Case for a Single Org Environment

susiekokoska Applications & Integration Services, Salesforce

With the prevalence of Salesforce in the marketplace, more and more companies are finding themselves operating multiple instances of Salesforce, whether through mergers and acquisitions or because different departments or business units rolled out unique instances due to the ease and speed of implementation. While circumstances may dictate the need to maintain multiple organizations due to requirements such as security, …

gears

Better Business Project Management with JIRA Core

jimintriglia Applications, Applications & Integration Services, Blog

Most business projects are accomplished by a process that involves people working together to complete a series of tasks and activities in order to achieve the project’s goal or objective. The manner by which a project is led and governed also has a significant impact on the overall outcome of a project. The JIRA Core for Business platform provides business …

teamwork

From “Heroes” To “Zeroes” With Knowledge-Centered Support

isaaclewis1 Blog, Collaboration, Transformation

Since 1992, Knowledge-Centered Support (KCS) has gained momentum as a best-practice to increase the efficiency and effectiveness of customer service. No doubt its growth comes from the report of 60% decreases in resolution time, 50% increases in first contact resolution, and other astounding results claimed by KCS-driven organizations. Many good articles and presentations discuss these outcomes, so I will not …

happy coworkers

Applying a Phased Approach to Ensure Better SharePoint Business Solution Deployment

chrispeters Applications, Blog

Following the first article in this series, we’ll now dive deeper in to the DEFINE phase and then cover each of the other phases in separate articles in this six-part SharePoint series.  Below is a brief description of each solution deployment phase. 1. DEFINE – The Define phase helps to set the stage for successful solution delivery by outlining the steps necessary to better …

man coding

APEX: How-To Avoid SOQL101 Issues Using Advanced Trigger Pattern

clervalfokle Applications, Blog, Salesforce

Who should read this? This blog entry will be useful for: any advanced Force.com developer or architect beginner or intermediate developers interested in advanced apex development technical consultants in the role of Architect/Senior Developer, working on projects involving multiple developers in environments with complex business logic involving either several objects in either Sales or Service cloud or integrated environments Why …

gears

Detect Coding Problems Early with Continuous Integration

andrea Applications & Integration Services, Blog

Continuous Integration (CI) is a development practice that requires developers to integrate code into a shared repository several times a day. Each check-in is then verified by an automated build, allowing teams to detect problems early. By integrating regularly, we can detect errors quickly, and locate them more easily. In order to setup the continuous integration you will need a …

Business people

Better SharePoint Business Solution Deployment

chrispeters Applications, Blog, SharePoint

Why do we need a phased approach to rolling out SharePoint business solutions? SharePoint offers businesses an excellent opportunity to leverage out the box features to accomplish a variety of business functions from team member collaboration, document management and information sharing to automated project task tracking and issue management and just about everything in between. Unfortunately, the most common challenges …

folders art

To Use Folders or Not to Use Folders – That is the SharePoint Question

andrea Applications

The project sponsor says “We are migrating to SharePoint 2013 because we want to use metadata and content types instead of folders to resolve our content issues.”   This is a valid project requirement, particularly for companies migrating from an old intranet platform or file shares.  But what do you need to consider in answering the question of using metadata versus …

two people looking at tablet

3 Steps to Crafting a Successful Change Management Process

shaillachand Apttus, Blog, Salesforce, Transformation

You’ve decided to make the move away from your legacy CRM platform to Salesforce. There are two possible reasons for this change: You’re being proactive. The company is growing and it’s an exciting time to be there. You want to find better ways to best equip your Sales team with the right tools to sell as best they can. You’re …

apttus at Dreamforce

Increase your Salesforce Adoption and Productivity with X-Author

nikilotte Applications, Apttus

How much do your business users enjoy working in Salesforce? Are they switching between the browser and Excel worksheets, just so they can continue working in spreadsheets? Does it take hours for your IT or Salesforce Admin to update data? Are you – and your managers – frustrated because you’re not making the most of your Salesforce investment? Stop getting …

pulp fiction

What “Pulp Fiction” Taught Me about Consulting

pauldanek Blog

Do you have favorite movies, that whenever they’re on TV, you absolutely HAVE to turn them on and watch a bit? I know I do. One of my absolute favorites is Pulp Fiction (though the censored for network TV version is excruciating to watch). I’m sad to admit that I’m old enough to have seen the film in the theater …

man holding out hand

5 Biggest Hiring Mistakes

kareybrown Blog, Recruiting

Creating Unrealistic Job Descriptions Who would you rather hire? Someone who is talented and can deliver results for you or someone who lists every skill on their resume that matches to an unrealistic job description?   We see this all the time. Hiring managers design a laundry list of technical skills and certifications that are required for a role that no …

businessman looking thoughtfully at computer

SOA vs. The Service Based Internet

chrissorel Applications, Applications & Integration Services, Blog

Some years ago Service Oriented Architecture (SOA) was put forth as a model for decoupling enterprise services and consumers. Although there are certainly great examples of robust SOA ecosystems, it never really lived up to its promise. Let’s take a look at how the service based internet is different, and why this model has become preferable to SOA in most …

Lion Apttus Taming the Beast Blog

Control the Apttus Beast: Flexibility Can be the Key to Make the Most of Your Implementation

seanmcinturff Blog, Business Application Services

Apttus is a great tool! There is a reason why they are one of the fastest-growing Salesforce partners! Put quite simply, their Configure-Price-Quote (CPQ) and Contract Lifecycle Management (CM, or CLM) solutions are flexible, powerful and immensely configurable. However, these benefits of Apttus can also result in an overly complex, or sub-optimal implementation if best practices aren’t considered. This is …

Approval Stamp

Apttus Advanced Approvals

joemash Applications, Blog

Apttus Advanced Approvals allows organizations to develop approval processes that are above and beyond what Salesforce.com currently offers with their Approval Processes. Apttus Advanced Approvals allows for greater flexibility and visibility when it comes to Approval Processes. Here is a quick comparison of some of the advanced features: Apttus-AWA-Datasheet   Additionally, with the latest release of Apttus Advanced Approvals (7.2) …

Lean Six Sigma Blackbelt

Lean Six Sigma: Not Just for Manufacturing

erinzimmerman Blog

“Once I applied 5s to the supply chain, our Sigma score has improved and my DPUs are down.” (Pause for blank stare). Ever found yourself in a conversation where unidentified flying acronyms were being dropped?  Unfortunately, there isn’t a Rosetta Stone for business terms and methodologies, however, what has helped me to grasp concepts has been the ability to compare …

man with word clouds

Core Components of the Service Based Internet

chrissorel Applications, Blog

My last post discussed the Service Based Internet and its importance. For this post, I wanted to focus on the Core Components of the Service Based Internet. Challenges of Service Based Architectures There are considerable benefits to having a loosely coupled, widely distributed system. In decoupling the various components of our systems, however, we have to contend with several challenges associated …

agile methodology salesforce wordcloud

Agile is a Great Fit for Salesforce Projects

brendanewton Blog, Business Application Services, Salesforce

Have you ever wondered if the agile development methodology works better for some types of projects than others?   Because the agile methodology provides so many benefits including flexibility, speed, client involvement, and the ability to identify issues or bugs early on, more and more companies are moving toward agile. What’s more, I would argue that for certain types of projects, …

man holding phone with a nice watch

What is The Service Based Internet?

chrissorel Applications & Integration Services

Over the past decade, we have witnessed many fundamental changes to the application landscape. In my other posts, I’ve discussed how enterprise applications must be built with usability, security, mobile device support, and business intelligence as integral components and not just afterthoughts. These changes are in large part driven by the rise of mobile devices as first class platforms for …

Habitat for Humanity1

Our Culture: Volunteering with your co-workers

nicoleincorvaia Blog, Our Culture

I have worked for Statêra since 2001 and have enjoyed planning and putting together volunteer events throughout the years. Statêra has volunteered at Habitat for Humanity, The Denver Rescue Mission, Warren Village, Urban Peak, Food Bank of the Rockies, and several other deserving organizations. These volunteer events give Statêra's employees a chance to give back to our community. They also encourage team-building, team spirit, and ...