multiple orgs

Salesforce – Iteration Zero: How to Place an Org Under Source Control

stevemunleeuw Applications & Integration Services, Blog, Salesforce

You need an audit trail if you want to be able to see what has changed in either configuration or code.  A source control system such as Git can provide this audit trail.  The default out of the box Salesforce experience only tells you who made the last change and when, not a full history.  I’ll show you how to …

qa testing

Five Tips for Successful System Testing

joannaknott Applications & Integration Services, Blog

There are many different ways to look at software testing, and there are various challenges you may face. From my experience as a QA tester, I’ve seen these 5 stages that can help those tasked with software application testing. Make sure you consider these phases so you don’t fall into the QA testing traps many before you have experienced. Environment You …

communities

Are You Ready for a Salesforce Community?

joshsangster Applications & Integration Services, Blog, Salesforce

Salesforce Communities are a great way to increase interaction with your customers, partners, and employees.  Communities have come a long way since the early days of Self Service portals, and even since growing beyond the Salesforce Tabs + Visualforce method of presentation. Admins no longer need a development resource to meet business requirements, and have templates that offer configurable bespoke solutions. …

man's head

The Value of Attribute Value Rules: Apttus CPQ Implementations

bobmartelle Applications & Integration Services, Apttus, Blog

Attribute Value Rules (AVRs) can turn a complex CPQ Product setup utilizing attributes into a dynamic, easy-to-use UI for End Users.  AVRs, when implemented through a thoughtful solution design, can mitigate the proliferation of attributes and products alike. Instead of creating multiple products and attributes to achieve the complexity that most clients need in the Cart, AVRs can and will …

arrow man

Omni-Channel Service – Bridging the Gap Between Inbound Service Channels

cindiesmith Applications & Integration Services, Blog

Today’s Customer Service organizations are trying to invest in new service channels to meet the needs of their consumers. Existing core technologies already handle service originating from Calls, Emails and Web; however recent customer behavior has added Social Media, SMS, Chat, Apps and Voice Chat. The opportunities to engage and serve continue to grow. Omni-channel represent the different points of origin …

laptop

Data is King

susiekokoska Applications & Integration Services, CRM

Have you made an investment in Salesforce to transform your business, only to find that you cannot report on your business requirements due to missing or illogical data?  Perhaps your open pipeline report has opportunities with close dates from 2 years ago, an active contract report counts expired contracts or your NALA account report has accounts from APAC. The key …

target

The Case for a Single Org Environment

susiekokoska Applications & Integration Services, Salesforce

With the prevalence of Salesforce in the marketplace, more and more companies are finding themselves operating multiple instances of Salesforce, whether through mergers and acquisitions or because different departments or business units rolled out unique instances due to the ease and speed of implementation. While circumstances may dictate the need to maintain multiple organizations due to requirements such as security, …

gears

Better Business Project Management with JIRA Core

jimintriglia Applications, Applications & Integration Services, Blog

Most business projects are accomplished by a process that involves people working together to complete a series of tasks and activities in order to achieve the project’s goal or objective. The manner by which a project is led and governed also has a significant impact on the overall outcome of a project. The JIRA Core for Business platform provides business …

gears

Detect Coding Problems Early with Continuous Integration

andrea Applications & Integration Services, Blog

Continuous Integration (CI) is a development practice that requires developers to integrate code into a shared repository several times a day. Each check-in is then verified by an automated build, allowing teams to detect problems early. By integrating regularly, we can detect errors quickly, and locate them more easily. In order to setup the continuous integration you will need a …

businessman looking thoughtfully at computer

SOA vs. The Service Based Internet

chrissorel Applications, Applications & Integration Services, Blog

Some years ago Service Oriented Architecture (SOA) was put forth as a model for decoupling enterprise services and consumers. Although there are certainly great examples of robust SOA ecosystems, it never really lived up to its promise. Let’s take a look at how the service based internet is different, and why this model has become preferable to SOA in most …

man holding phone with a nice watch

What is The Service Based Internet?

chrissorel Applications & Integration Services

Over the past decade, we have witnessed many fundamental changes to the application landscape. In my other posts, I’ve discussed how enterprise applications must be built with usability, security, mobile device support, and business intelligence as integral components and not just afterthoughts. These changes are in large part driven by the rise of mobile devices as first class platforms for …

computer that says usability

The New Enterprise Application Landscape: Usability

chrissorel Applications & Integration Services, Blog

In this series, we’ve been discussing the radical changes that are sweeping the enterprise application space. In my last post we discussed security. Today we’ll look at another key area: Usability. What is Usability? Usability is a word I hear spoken a lot when talking about enterprise applications, but I’m not convinced that we always have a good frame of reference …

people checking phones

The New Enterprise Application Landscape – Enterprise Mobility

chrissorel Applications, Applications & Integration Services, Blog

In my last post , we explored the state of the enterprise, how Mobility, Security, Usability and Actionable Data are core functionality and must be considered in every system. Today we’ll dig a little bit deeper into the first of those areas: Enterprise Mobility. The State of Enterprise Mobility The mobile revolution has been a remarkably quick one. In less …