man at winning line

Change Enablement is a Bunch of Theory and Fluff

erinmackenzie Blog, Change Enablement, Collaboration, Transformation

The Daunting Sales Meeting I’ll never forget the sales meeting. As we walked into the conference room, there are about 10 folks crowded around the table politely smiling as we shake hands and complete introductions. As usual, this is the toughest part of my job (well, maybe not- but we’ll get to that in a later post). The butterflies have …

man holding help sign

Change – What’s In It For Me??

debralarsen Blog, Business Transformation, Collaboration, Transformation

The answer is not a new bottle of Tums. Research findings from Gartner1, Prosci2, and other highly reputable firms, consistently substantiate change management. More specifically, managing the people side of change is a leading factor in having the most impact on the ROI of projects. Lack of structured change management is called out as a main factor in projects not …

teamwork

From “Heroes” To “Zeroes” With Knowledge-Centered Support

isaaclewis1 Blog, Collaboration, Transformation

Since 1992, Knowledge-Centered Support (KCS) has gained momentum as a best-practice to increase the efficiency and effectiveness of customer service. No doubt its growth comes from the report of 60% decreases in resolution time, 50% increases in first contact resolution, and other astounding results claimed by KCS-driven organizations. Many good articles and presentations discuss these outcomes, so I will not …

two people looking at tablet

3 Steps to Crafting a Successful Change Management Process

shaillachand Apttus, Blog, Salesforce, Transformation

You’ve decided to make the move away from your legacy CRM platform to Salesforce. There are two possible reasons for this change: You’re being proactive. The company is growing and it’s an exciting time to be there. You want to find better ways to best equip your Sales team with the right tools to sell as best they can. You’re …

chess pieces

Strategy without Execution is Fluff

dennisshipman Blog, Business Transformation, Transformation

  How would you respond to the following questions? “Does your company have a strategy in place?” And, “Is your company executing that strategy?” My sense is that many of us would respond with a tentative “yes”, followed by a “but”, that would qualify the validity of the first answer.  In reality many companies have a strategy in the form of …

the power of social collaboration

The Power of Social Collaboration

allisonmartyn Blog, Business Transformation, Collaboration, Transformation

It seems that everything is social these days. At least it feels like everything needs to have a social element to be considered relevant. Everyone, from companies to not-for-profits to government agencies, is jumping on the bandwagon in the hope that the social dream will come true for their organizations. The leap into the social realm is often just that, …

men shaking hands

Are You Prepared to Make Your Merger a Success?

glenlucchesi Blog, Transformation

  Would you have heart surgery from a surgeon whose success rate was 50%? Change management can make or break a successful M&A If Change Management is NOT Implemented Productivity declines as people become more consumed with the how the merger and acquisition will impact them. Passive and active resistance festers, emerges and may sabotages the merger and acquisition. Valued employees …

man losing mind over business

Stop the CRM Insanity

erinmackenzie Applications, Blog, CRM, Transformation

It’s no secret many organizations have implemented CRM software solutions with minimal business gains. Why is it that companies continue to make the same mistakes with CRM implementations years later after continuous published failure rates? Gartner forecasts that CRM spending will continue to increase as many organizations rush to implement or upgrade to new solutions. There are many ways to …