man at winning line

Change Enablement is a Bunch of Theory and Fluff

erinmackenzie Blog, Change Enablement, Collaboration, Transformation

The Daunting Sales Meeting I’ll never forget the sales meeting. As we walked into the conference room, there are about 10 folks crowded around the table politely smiling as we shake hands and complete introductions. As usual, this is the toughest part of my job (well, maybe not- but we’ll get to that in a later post). The butterflies have …

happy coworkers

Applying a Phased Approach to Ensure Better SharePoint Business Solution Deployment

chrispeters Blog

Following the first article in this series, we’ll now dive deeper in to the DEFINE phase and then cover each of the other phases in separate articles in this six-part SharePoint series.  Below is a brief description of each solution deployment phase. 1. DEFINE – The Define phase helps to set the stage for successful solution delivery by outlining the steps necessary to better …

man coding

APEX: How-To Avoid SOQL101 Issues Using Advanced Trigger Pattern

clervalfokle Blog

Who should read this? This blog entry will be useful for: any advanced Force.com developer or architect beginner or intermediate developers interested in advanced apex development technical consultants in the role of Architect/Senior Developer, working on projects involving multiple developers in environments with complex business logic involving either several objects in either Sales or Service cloud or integrated environments Why …

teamwork

From “Heroes” To “Zeroes” With Knowledge-Centered Support

isaaclewis1 Blog

Since 1992, Knowledge-Centered Support (KCS) has gained momentum as a best-practice to increase the efficiency and effectiveness of customer service. No doubt its growth comes from the report of 60% decreases in resolution time, 50% increases in first contact resolution, and other astounding results claimed by KCS-driven organizations. Many good articles and presentations discuss these outcomes, so I will not …

lightbulb painting

SharePoint Business Solution Deployment: Develop

chrispeters Applications, Blog, Business Application Services, SharePoint

Major Deployment Phases   In this third article we’ll dive deeper into the DEVELOP phase of SharePoint Business Solution Deployment. DEVELOP – Once the design has been finalized and approved, we can get started on the actual development of the SharePoint solution. During the develop phase, the solution team will provision the SharePoint environments, features and components necessary to meet …

man's head

The Value of Attribute Value Rules: Apttus CPQ Implementations

bobmartelle Applications & Integration Services, Apttus, Blog

Attribute Value Rules (AVRs) can turn a complex CPQ Product setup utilizing attributes into a dynamic, easy-to-use UI for End Users.  AVRs, when implemented through a thoughtful solution design, can mitigate the proliferation of attributes and products alike. Instead of creating multiple products and attributes to achieve the complexity that most clients need in the Cart, AVRs can and will …

people cheering

Empathy: The Best Tool for Understanding Users

jaylyndawson Blog, UIUX

A user is: a consumer, a customer (or potential customer) and so much more because a user is a person. They’ve had experiences over the course of their lifetime that influence their thoughts, feelings and reactions about a given situation, product or service. As a User Experience (UX) Design professional I’m expected to understand who the users are no matter …

arrow man

Omni-Channel Service – Bridging the Gap Between Inbound Service Channels

cindiesmith Applications & Integration Services, Blog

Today’s Customer Service organizations are trying to invest in new service channels to meet the needs of their consumers. Existing core technologies already handle service originating from Calls, Emails and Web; however recent customer behavior has added Social Media, SMS, Chat, Apps and Voice Chat. The opportunities to engage and serve continue to grow. Omni-channel represent the different points of origin …

man holding help sign

Change – What’s In It For Me??

debralarsen Blog, Business Transformation, Collaboration, Transformation

The answer is not a new bottle of Tums. Research findings from Gartner1, Prosci2, and other highly reputable firms, consistently substantiate change management. More specifically, managing the people side of change is a leading factor in having the most impact on the ROI of projects. Lack of structured change management is called out as a main factor in projects not …

laptop

Data is King

susiekokoska Applications & Integration Services, CRM

Have you made an investment in Salesforce to transform your business, only to find that you cannot report on your business requirements due to missing or illogical data?  Perhaps your open pipeline report has opportunities with close dates from 2 years ago, an active contract report counts expired contracts or your NALA account report has accounts from APAC. The key …

gears

Detect Coding Problems Early with Continuous Integration

andrea Blog

Continuous Integration (CI) is a development practice that requires developers to integrate code into a shared repository several times a day. Each check-in is then verified by an automated build, allowing teams to detect problems early. By integrating regularly, we can detect errors quickly, and locate them more easily. In order to setup the continuous integration you will need a …

man clicking security icon

The New Enterprise Application Landscape: Application Security

chrissorel Blog

In this series, we’ve been examining the core concerns of the New Enterprise Application Landscape . In my last post, we looked at enterprise mobility. Today we’ll explore another core principle: Application Security. The State of Application Security It seems like nearly every week there’s a new data breach exposing thousands or even millions of personal records: social security numbers, …

people checking phones

The New Enterprise Application Landscape – Enterprise Mobility

chrissorel Blog

In my last post , we explored the state of the enterprise, how Mobility, Security, Usability and Actionable Data are core functionality and must be considered in every system. Today we’ll dig a little bit deeper into the first of those areas: Enterprise Mobility. The State of Enterprise Mobility The mobile revolution has been a remarkably quick one. In less …

Lean Six Sigma Blackbelt

Lean Six Sigma: Not Just for Manufacturing

erinzimmerman Blog

“Once I applied 5s to the supply chain, our Sigma score has improved and my DPUs are down.” (Pause for blank stare). Ever found yourself in a conversation where unidentified flying acronyms were being dropped?  Unfortunately, there isn’t a Rosetta Stone for business terms and methodologies, however, what has helped me to grasp concepts has been the ability to compare …

businessman looking thoughtfully at computer

SOA vs. The Service Based Internet

chrissorel Blog

Some years ago Service Oriented Architecture (SOA) was put forth as a model for decoupling enterprise services and consumers. Although there are certainly great examples of robust SOA ecosystems, it never really lived up to its promise. Let’s take a look at how the service based internet is different, and why this model has become preferable to SOA in most …

apttus at Dreamforce

Increase your Salesforce Adoption and Productivity with X-Author

nikilotte Blog

How much do your business users enjoy working in Salesforce? Are they switching between the browser and Excel worksheets, just so they can continue working in spreadsheets? Does it take hours for your IT or Salesforce Admin to update data? Are you – and your managers – frustrated because you’re not making the most of your Salesforce investment? Stop getting …

Habitat for Humanity1

Our Culture: Volunteering with your co-workers

nicoleincorvaia Blog

I have worked for Statêra since 2001 and have enjoyed planning and putting together volunteer events throughout the years. Statêra has volunteered at Habitat for Humanity, The Denver Rescue Mission, Warren Village, Urban Peak, Food Bank of the Rockies, and several other deserving organizations. These volunteer events give Statêra's employees a chance to give back to our community. They also encourage team-building, team spirit, and ...
pulp fiction

What “Pulp Fiction” Taught Me about Consulting

pauldanek Blog

Do you have favorite movies, that whenever they’re on TV, you absolutely HAVE to turn them on and watch a bit? I know I do. One of my absolute favorites is Pulp Fiction (though the censored for network TV version is excruciating to watch). I’m sad to admit that I’m old enough to have seen the film in the theater …

Adam in Peru

Our Culture: A Sabbatical in Peru

adamhenrichs Blog

I arrived back in the United States in December after taking three months off work to live and volunteer in Peru. This was one of the best experiences of my life, and one that I learned many valuable lessons from that I now apply to my life as a Business and Technology Consultant. This whole journey started several years ago …

Lion Apttus Taming the Beast Blog

Control the Apttus Beast: Flexibility Can be the Key to Make the Most of Your Implementation

seanmcinturff Blog

Apttus is a great tool! There is a reason why they are one of the fastest-growing Salesforce partners! Put quite simply, their Configure-Price-Quote (CPQ) and Contract Lifecycle Management (CM, or CLM) solutions are flexible, powerful and immensely configurable. However, these benefits of Apttus can also result in an overly complex, or sub-optimal implementation if best practices aren’t considered. This is …

flag that says new job

Do YOU Want the Job? – How to Write a Great Consulting Resume

miltmarle Blog

After 25 years in the IT recruiting business and reading through tens of thousands of resumes over these years – I have assembled 10 Key factors in writing a good / noticeable resume. Hopefully these tips will help you edge out the competition which is becoming more competitive.                 1 – Target the specific opportunity  When putting together a concise …