Following the first article in this series, we’ll now dive deeper in to the DEFINE phase and then cover each of the other phases in separate articles in this six-part SharePoint series. Below is a brief description of each solution deployment phase. 1. DEFINE – The Define phase helps to set the stage for successful solution delivery by […]
MAJOR DEPLOYMENT PHASES In this second article we’ll dive deeper in to the DESIGN phase as we cover each of the other phases in future articles in this series. The DEFINE phase was covered in our last post that you can reference here. 2. DESIGN – The initial design of the SharePoint solution can be […]
…And Transform the Box As I prepare to move into a new house, I begin to think a lot about boxes. Small boxes for books, medium boxes for glassware, large boxes for quilts, etc. It made me begin thinking about the purpose of these boxes – objects to protect and transport things from one place […]
Who should read this? This blog entry will be useful for: any advanced Force.com developer or architect beginner or intermediate developers interested in advanced apex development technical consultants in the role of Architect/Senior Developer, working on projects involving multiple developers in environments with complex business logic involving either several objects in either Sales or Service […]
Since 1992, Knowledge-Centered Support (KCS) has gained momentum as a best-practice to increase the efficiency and effectiveness of customer service. No doubt its growth comes from the report of 60% decreases in resolution time, 50% increases in first contact resolution, and other astounding results claimed by KCS-driven organizations. Many good articles and presentations discuss these […]