Month: July 2016

happy coworkers

Applying a Phased Approach to Ensure Better SharePoint Business Solution Deployment

Following the first article in this series, we’ll now dive deeper in to the DEFINE phase and then cover each of the other phases in separate articles in this six-part SharePoint series.  Below is a brief description of each solution deployment phase. 1. DEFINE – The Define phase helps to set the stage for successful solution delivery by […]

people designing

Phased Approach to SharePoint Business Solution Deployment – DESIGN

MAJOR DEPLOYMENT PHASES In this second article we’ll dive deeper in to the DESIGN phase as we cover each of the other phases in future articles in this series. The DEFINE phase was covered in our last post that you can reference here. 2. DESIGN – The initial design of the SharePoint solution can be […]

man coding

APEX: How-To Avoid SOQL101 Issues Using Advanced Trigger Pattern

Who should read this? This blog entry will be useful for: any advanced Force.com developer or architect beginner or intermediate developers interested in advanced apex development technical consultants in the role of Architect/Senior Developer, working on projects involving multiple developers in environments with complex business logic involving either several objects in either Sales or Service […]

teamwork

From “Heroes” To “Zeroes” With Knowledge-Centered Support

Since 1992, Knowledge-Centered Support (KCS) has gained momentum as a best-practice to increase the efficiency and effectiveness of customer service. No doubt its growth comes from the report of 60% decreases in resolution time, 50% increases in first contact resolution, and other astounding results claimed by KCS-driven organizations. Many good articles and presentations discuss these […]