Month: April 2019

User Adoption – It’s Not Just About Training

Think about a technology implementation that went live for your business sometime in the last two years: Are you seeing the business results and benefits you expected and counted on since you made both the financial and resource investments to make this change? Is the new system, and associated processes, considered “standard operating procedure” or […]

FOODIES & (sales)FORCE: Support Services

Welcome to the first-ever episode of Foodies and Force, Statera’s new podcast series that takes a look at different topics in the Salesforce ecosystem — and food! First up: Support Services. What are Support Services, and when should you consider bringing it into your business? And what about Taco Bell tacos?? Nam Le talks with […]

Managed v. Support Services: What is the Difference?

Could your organization benefit from some help? Of course it could. In today’s world, employees are constantly asked to take on multiple roles. At some point, however, people (and entire organizations for that matter) can lose touch with what gives them their competitive advantage. People start spending more and more time performing tasks that don’t […]

Contract Optimization – Trajectory To Infinity and Beyond

Welcome to Part 2 of our Contract Optimization blog. In case you did not have an opportunity to read Part 1, you can view it here. In keeping with our theme from Part 1, the Falcon X Heavy rocket, in this blog we will addresses how to achieve each stage of Optimization. “Trajectory” – the […]