Month: October 2019

Service Console and Knowledge Search

Lets talk about Service Console and Knowledge Search. How much do you know about it? What does it do? What features does it have? So glad you asked!   Recommendations as You Type One of the great features of Service Console is the ability to have the Knowledge Sidebar recommend articles as a user types […]

How Not to Become the Scapegoat in Consulting

There is an old story about two goats. One was to be slaughtered as a sacrifice, and the other to bear all of the sins of the people and be dispatched into the wilderness, never to return. This so-called “scapegoat” carries on it’s head the full scope of guilty, rebellious, and immoral behavior as an […]