Prospect Medical Holdings

Client and Need

  • The client is a significant provider of coordinated regional healthcare services throughout Southern California, Texas, and Rhode Island
  • Needed to automate their vendor, health plan and provider contract management process to improve accountability, tracking and reporting capabilities
  • Client chose Apttus Contract Lifecycle Management (CLM) and DocuSign deployed on the platform to streamline the generation, negotiation, approval and signature processes across Requesting, Contract Management, Legal, Finance, and Executive departments


  • Implemented Salesforce, Apttus CLM and Docusign with customization services and training
  • Collaborated with key stakeholders to build out functionality, bringing together the service providers and the hospitals, and the Prospect Medical Holdings legal and contract management teams in order test the solution and integrate it with their new Salesforce application
  • Delivered data migration services to load accounts, contacts, and legacy contracts into the new platform

Value Added

  • Provided an automated capability to import third-party agreements, route requests for comments, redline the document, and electronically send the document for signature
  • Reduced overall negotiation process timeline
  • Improved visibility and reporting into all stages of the contracting process