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Case Study Category: Transformation

island hotel

Destination Hotels & Resorts

  • The client specializes in managing destination lodging and articulated a need to assess the Information Technology organization across a wide array of organizational and technical perspectives.
  • Destination Hotels desired to look at the IT function from the top of the organization through all levels of staff, processes, technologies, and initiatives is intended to lead to improved strategy, services, customer satisfaction, and technical currency.
  • Needed to determine the best path forward as it relates to technical direction and strategy, customer support and responsiveness, systems reliability, and operational efficiency.
cheeseburgers

Red Robin

  • Red Robin specializes in casual dining restaurants internationally
  • Their current website was only capable of handling just over 1,100 concurrent users and was not scalable
  • Needed to rebuild their Loyalty website
  • Desired help in understanding and making the most of the Heroku cloud platform. Heroku (which runs in the AWS cloud) provides a PaaS (Platform as a Service) environment for running the Enterprise Java application. Heroku allows the Client to reduce their management overhead by eliminating servers and focus on solving their business problems
people looking at phones

Consumer Electronics Accessory Company

  • Client is a design and manufacturing firm in the consumer products space
  • Needed to improve information security through deployment of enhanced security solutions and increased employee awareness and mindfulness
computer and analytical papers

International Software and Services Firm

  • An international software and services firm engaged Statêra to conduct a strategic business transformation program.
  • This was the first phase of a five year operations optimization initiative for its flagship product line.
  • The goal was to assess and recommend optimization opportunities that would deliver more than $5M in savings over 2 years to avoid potential business disruption.
happy family at mall

Large Real Estate Commercial Property Management Company

  • The client specializes in managing space in malls throughout the United States and needed to automate its lease contract management process
  • Previous operations were all manual, very slow and lacked accountability and tracking
  • Client chose Apttus Contract Lifecycle Management (CLM) and DocuSign to streamline generation, negotiation, approval, and signature process to integrate Sales, Legal and Executive departments' responsbilities
Clinical Trials

Large Clinical Trial Services Provider

  • Leading clinical trial services provider with over 10,000 employees and 200 contract managers
  • New Contract Lifecycle Management (CLM) process to significantly improve transparency and efficiency
  • Seamless integration with legacy systems
window with blinds

North American Manufacturer

  • Leading manufacturer of custom-made window fashions in North America and needed to completely revamp customer service and dealer management software
  • Full featured CRM system to gain 360 degree view of entire dealer lifecycle
  • Integrated to enterprise level SAP system
Telecommunications

Large Telecommunications Provider

  • Leading national telecommunications provider
  • Improve stock performance through improved sales pipeline and forecast accuracy
  • Salesforce.com Sales Cloud implementation to automate end-to-end sales processes, and drive improved forecasting
Medical supplies

Texas Health Resources

  • One of the largest faith-based health care delivery systems in Texas
  • Needed a collaboration platform to improve support, adoption and usability
  • Several hundred websites on different platforms, limited standardization, highly uneven usage levels across stakeholders, and limited governance structure
Girl Scout Cookies

Girl Scouts

  • The Girl Scouts is a non-profit organization that provides leadership training to girls
  • A cost-improvement initiative to move to a cloud-based solution (Microsoft Office 365) for some of its business processes
  • User adoption of enhanced communication/collaboration capabilities