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Case Study Category: Manufacturing and Distribution
Fairbanks Morse, a critical-power system and solution provider headquartered in the US, needed to increase efficiency and improve productivity of multiple teams involved in sales, customer care and field service management.
The company needed to obtain a 360-degree view of every customer account and give its employees access to the same data across multiple departments. Field service managers were looking for a solution that would help them schedule their 70+ field service reps without overlapping in service appointments, as well as give them visibility into availability of techs in all territories.
The Restaurant Source (TRS) is one of the premier vendors of food service supplies and equipment in the United States. Based in Denver, Colorado they have been servicing thousands of clients for over 60 years
TRS management discovered that their staff was spending an unmanageable amount of time dealing with IT challenges and wrestling with a rapidly changing IT environment.
Needed guidance, management, and oversight of their IT environment as they lacked technical expertise
Statêra keeps the TRS IT environment running smoothly and helps TRS management focus on how technology can add value to their strategic goals
Automated test equipment supplier looking to sunset outdated BigMachines system
Required a new platform to generate quotes that would meet critical business needs & provide user-friendly interface for quick maintenance & administration
Fortune 200 client that needed to on-board over ten disparate lines of business onto a single platform which would integrate and/or retire legacy technolgy across 50+ touch points
Client requirements include multiple high-volume call centers, huge data sets, complex integration and multi-phased program methodology
COLAS is a leader in roadway infrastructure and construction
CRM capability across multiple de-centralized entities in the US in order to better manage contacts and clients and provide opportunities for cross-selling
Implement Microsoft Dynamics CRM to drive sales cycle efficiency while allowing for unique sales processes across different entities
Needed to improve accountability and reporting for internal reports and keep manufacturers informed on business activities and products
Requested Statêra assist with Salesforce.com implementation to automate a number of existing business processes: campaigns, opportunities, and sales activities
