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Case Study Category: Manufacturing and Distribution

Fairbanks Morse

Fairbanks Morse, a critical-power system and solution provider headquartered in the US, needed to increase efficiency and improve productivity of multiple teams involved in sales, customer care and field service management.

The company needed to obtain a 360-degree view of every customer account and give its employees access to the same data across multiple departments. Field service managers were looking for a solution that would help them schedule their 70+ field service reps without overlapping in service appointments, as well as give them visibility into availability of techs in all territories.

chef in kitchen

The Restaurant Source

  • The Restaurant Source (TRS) is one of the premier vendors of food service supplies and equipment in the United States. Based in Denver, Colorado they have been servicing thousands of clients for over 60 years
  • TRS management discovered that their staff was spending an unmanageable amount of time dealing with IT challenges and wrestling with a rapidly changing IT environment.
  • Needed guidance, management, and oversight of their IT environment as they lacked technical expertise
  • Statêra keeps the TRS IT environment running smoothly and helps TRS management focus on how technology can add value to their strategic goals
airplane wing

Large Airline Manufacturer

  • Client specializes in airline manufacturing
  • Desired tools to collaborate with employees and their subsidiary users in order to run their business effectively
  • Wanted to setup a brand for the Digital Aviation
  • Looked to publish news stories to showcase the work being done by the Digital Aviation team
  • Needed routing of various approval forms to the stake holders.
  • Customizations on team sites to present data based on the group needs
people looking at phones

Consumer Electronics Accessory Company

  • Client is a design and manufacturing firm in the consumer products space
  • Needed to improve information security through deployment of enhanced security solutions and increased employee awareness and mindfulness
Code

Automated Test Equipment Supplier

  • Automated test equipment supplier looking to sunset outdated BigMachines system
  • Required a new platform to generate quotes that would meet critical business needs & provide user-friendly interface for quick maintenance & administration
car driving off

Large Automotive Manufacturer

  • Fortune 200 client that needed to on-board over ten disparate lines of business onto a single platform which would integrate and/or retire legacy technolgy across 50+ touch points
  • Client requirements include multiple high-volume call centers, huge data sets, complex integration and multi-phased program methodology
window with blinds

North American Manufacturer

  • Leading manufacturer of custom-made window fashions in North America and needed to completely revamp customer service and dealer management software
  • Full featured CRM system to gain 360 degree view of entire dealer lifecycle
  • Integrated to enterprise level SAP system
construction site

Colas

  • COLAS is a leader in roadway infrastructure and construction
  • CRM capability across multiple de-centralized entities in the US in order to better manage contacts and clients and provide opportunities for cross-selling
  • Implement Microsoft Dynamics CRM to drive sales cycle efficiency while allowing for unique sales processes across different entities
Molson Coors Wheat

Molson Coors: Salesforce

  • A leading beer company and distributor
  • Re-brand and re-build Salesforce Partner Portal for international beer and merchandise ordering application
  • Re-design of the interface, adding new functionality to their partner portal, and building a custom marketing application
Dog

Chuck Latham Associates

  • Leading manufacturers in the pet industry
  • Needed to improve accountability and reporting for internal reports and keep manufacturers informed on business activities and products
  • Requested Statêra assist with Salesforce.com implementation to automate a number of existing business processes: campaigns, opportunities, and sales activities