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Case Study Tag: Digital Transformation
- The client specializes in managing destination lodging and articulated a need to assess the Information Technology organization across a wide array of organizational and technical perspectives.
- Destination Hotels desired to look at the IT function from the top of the organization through all levels of staff, processes, technologies, and initiatives is intended to lead to improved strategy, services, customer satisfaction, and technical currency.
- Needed to determine the best path forward as it relates to technical direction and strategy, customer support and responsiveness, systems reliability, and operational efficiency.