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Case Study Tag: Optimization

Fairbanks Morse

Fairbanks Morse, a critical-power system and solution provider headquartered in the US, needed to increase efficiency and improve productivity of multiple teams involved in sales, customer care and field service management.

The company needed to obtain a 360-degree view of every customer account and give its employees access to the same data across multiple departments. Field service managers were looking for a solution that would help them schedule their 70+ field service reps without overlapping in service appointments, as well as give them visibility into availability of techs in all territories.

pipe

SourceGas

  • Natural Gas utility serving Arkansas, Colorado, Nebraska and Wyoming
  • System to track and audit different areas of risk involved in all of their opportunities
  • Implement Microsoft Dynamics CRM for tracking accounts, contacts, and opportunities
  • Develop a more streamlined and defined sales pipeline which would more accurately reflect their current sales
Molson Coors Wheat

Molson Coors: Salesforce

  • A leading beer company and distributor
  • Re-brand and re-build Salesforce Partner Portal for international beer and merchandise ordering application
  • Re-design of the interface, adding new functionality to their partner portal, and building a custom marketing application
mapping

Intermap

  • Provides best-of-class 3D terrain information to customers worldwide
  • Improve the implementation and maintainability of the current Salesforce.com system
  • Identify opportunities for simplification and standardization
shop button keyboard

ShopAtHome.com

  • Digital coupon and downloadable deal company with 12 million shoppers and thousands of affiliate stores and brands nationwide
  • Purchased Salesforce.com to manage client relationships
  • Reached out to Statêra for training and expert services to improve CRM ROI
Camera

Hearst Business Media

  • Develops and produces evidence-based clinical guidelines and software used by more than 2,200 clients
  • Salesforce.com issues impacting business users and clients
  • Needed Statêra to document, analyze, provide recommendations, and optimize their current Salesforce.com system