Client and Need

  • Global support solutions and services company with heavy presence in the cable industry
  • Redefine, harmonize and standardize its core sales processes and tools across the organization after a series of acquisitions
  • Migration onto a single organization of Salesforce.com
  • Improve overall sales performance and achieve a higher level of sales capability

Solution

  • Created a revamped set of sales process details, templates, and guidelines to unify Sales Organization globally
  • Developed requirements to create unified Salesforce.com through collaboration with key client stakeholders
  • Provided leadership, functional expertise and project management to drive initiative to next milestone

Value Added

  • Aligned processes between different regions and business lines using proven process design methodology
  • Sales processes at Level 5 detail
  • Developed a series of sales templates and guidelines to be used during sales pursuits
  • Provided RACI tables for each process