Client and Need

  • Intermap Technologies® provides best-of-breed 3D terrain information to their customers worldwide
  • Intermap purchased Salesforce.com Service Cloud and wanted to implement the new functionality alongside their existing Sales Could environment
  • Intermap requested assistance from Statêra to quickly implement core Service Cloud functionality, including Knowledge, Email-To-Case and Web-ToCase

Solution

  • Provided a Functional Architect for a 3 week, QuickStart engagement. This consisted of a rapid methodology of requirements gathering, development and testing, working closely with users and key stakeholders
  • Implemented a solution to provide a holistic view of Intermap’s customers, by combining both Sales and Service information. Users can now view and leverage Knowledge Articles in all stages of interaction with the client and the Support Team will see increased productivity through automatic Case generation via Email-To-Case and Web-To-Case

Value Added

  • In 3 weeks, Statera was able to deliver a foundational Salesforce.com Service Cloud implementation
  • Deployed Knowledge, Email-To-Case and Web-To-Case
  • Put Intermap on the path to a robust support model, that will scale with their needs