Client and Need

  • The Restaurant Source (TRS) is one of the premier vendors of food service supplies and equipment in the United States. Based in Denver, Colorado they have been servicing thousands of clients for over 60 years
  • TRS management discovered that their staff was spending an unmanageable amount of time dealing with IT challenges and wrestling with a rapidly changing IT environment.
  • Needed guidance, management, and oversight of their IT environment as they lacked technical expertise
  • Statêra keeps the TRS IT environment running smoothly and helps TRS management focus on how technology can add value to their strategic goals

Solution

  • Provides a mix of managed IT service solutions aimed at optimizing the IT environment. Statêra operates as the trusted, single source IT provider for TRS
  • Transitioned TRS to cloud-based collaboration and eCommerce platforms by providing infrastructure and application expertise
  • Manages day-to-day IT tasks, issue resolution is based on business-aligned SLAs, and we ensure that TRS is ahead of the IT curve. This results in an optimized IT environment to run the business smoothly

Value Added

  • Trusted technology advisor
  • Migration to Office 365 – Email, Lync, SharePoint, OneDrive
  • Infrastructure upgrade – Server and Desktop OS, Network Bandwidth
  • Manage IT help desk including Tier 1 & Tier 2 incidents
  • Standardized productivity applications
  • Migration to a single IT vendor for all technology issues & initiatives
  • On-going End-User training
  • Migration to and management of SaaS eCommerce platform