Category: Business Transformation

A Conversation about Digital Transformation and Conversational Service

Recently Josh Sangster of Statêra was fortunate enough to discuss the impacts of Digital Transformation and Conversational Service in the ever-evolving business and consumer marketplace with John Houtsma, Senior Manager of the Salesforce Service Cloud platform out of Denver. His insights into the current changes coming to the Customer Service industry are invaluable as Salesforce […]

Business Strategy in the Fortnite Era

In thinking about the concept of Business Strategy, I cannot help but draw certain parallels between it and the popular video game Fortnite. For those who may not be as familiar, Fortnite is a “cooperative shooter survival game” made for up to four players.  Be the Last Person Standing After taking a shotgun hit from […]

Project Plan

Project Plan Creation Using Probability

This is the second of a 5 part series using probability and other tools to successfully plan and manage projects. Part 1 – Task estimating using Probability  Part 2 – Project Plan creation using Probability Part 3 – The Mechanics of using Probability to build a project plan (coming soon) Part 4 – An easy […]

Psychology of Business Analysis

I have no background in psychology but I do find myself acting the role of cubicle therapist. Although not explicit in the job description of a Business Analyst, it’s implied. Both roles require a great deal of analyzing human behavior. Some core competencies associated with the study of psychology and business analysis are listed below: Psychologist […]

One Size Does Not Fit All – Create an O365 Governance Plan They’ll Use

I’ve noticed that when I discuss O365 governance my audience generally gets that “deer-in-the-headlights” look on their faces and quickly lose interest.  It’s just not a sexy topic, and the thought of preparing a governance plan can be daunting and overwhelming to the business.   Creating a simple governance plan scaled to the business can provide […]

Task Estimating Using Probability

This is the first of a 5 part series using probability and other tools to successfully plan and manage projects. Part 1 – Task estimating using Probability Part 2 – Project Plan creation using Probability Part 3 – The Mechanics of using Probability to build a project plan Part 4 – An easy way to […]

You Can’t Fake Expert

  Hire a professional? Psshh please. With the internet king of DIY tutorials: 46 ways to play guitar like a pro, 5 steps to successful ERP implementation, or 7 ways to transform your business model; we become self-employed experts. When did a post with the highest number of views, likes and hearts become the best […]

man holding help sign

Change – What’s In It For Me??

The answer is not a new bottle of Tums. Research findings from Gartner1, Prosci2, and other highly reputable firms, consistently substantiate change management. More specifically, managing the people side of change is a leading factor in having the most impact on the ROI of projects. Lack of structured change management is called out as a […]