Statêra is now a Salesforce- and QTC-focused consulting agency. An exciting announcement about our digital transformation practice — including Microsoft consulting services — is forthcoming. More info »

Category: Salesforce

Let’s Talk CLM and Best Practices

What is CLM, why should I use it, and what can it do for my business? Well before we dive in, think about the following questions. Are your finance and legal departments having trouble communicating? Are deals taking longer to close? Are contracts taking too long to draft up or finalize? If you are having some […]

Continuous Improvement of the Go-to-Market Engine

Welcome back for part 2 in our ongoing series about creating a high performance go to market engine. If you missed part one, no worries, click here to catch up. Part one of the series explained the importance of the Go-to-Market engine (technology), comparing the investment to how NASCAR views engine technology. The key points were […]

The Dance of Strategic Partner Relationships

Partners This word means different things to different people.  In marriage it means to love and to cherish. In its most basic and ancient meaning it refers to “one who shares.” And according to Webster’s second definition of the word, it describes people that dance with one another. As I sit at the HQ of […]

Community Cloud and the Customer

How can businesses better connect with their customers? It’s a question that has been pondered time and time again. With every new decade and technological advancement the answer changes, but the question somehow never does. How can businesses and consumers connect in a way that is both meaningful and productive? Enter Community Cloud Salesforce Community […]

Hiring a CPQ Consultant: What should I know? (Part II)

Welcome back! Welcome back  for part two of our CPQ series! If you missed part one, no need to worry, just click here to get all caught up. So, you are thinking about giving your quoting team some powerful new tools. Great decision! If your CPQ business case is mature enough to justify bringing in […]

Hiring a CPQ Consultant: What should I know?

Welcome to part one of a three part series on what to know before you hire a CPQ consultant. Where to begin? So, you are thinking about giving your quoting team some powerful new tools. Well, set aside your confidence in your implementation plan, forget your belief in how closely aligned your current and future […]

Data Migration Testing

Welcome back! Are you ready for the final installment of our Data Migration series? Our final look will focus on testing after integrating data from external applications. If you haven’t had a chance to read the other posts in the series, no need to worry! To check out part 1, part 2, or part 3, […]

A Conversation about Digital Transformation and Conversational Service

Recently Josh Sangster of Statêra was fortunate enough to discuss the impacts of Digital Transformation and Conversational Service in the ever-evolving business and consumer marketplace with John Houtsma, Senior Manager of the Salesforce Service Cloud platform out of Denver. His insights into the current changes coming to the Customer Service industry are invaluable as Salesforce […]