Salesforce Service Cloud

Drive Customer Satisfaction with One-to-One Relationship Building

In partnership with

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Streamline customer interactions — and get results — with a single integrated platform

Increase in customer retention
Increase in agent productivity
Faster case resolution
More customer happiness with complete customer support software
Service Feature - Case management

Service Cloud benefits your customers will love:

One-on-one relationships 

show customers that they’re important, heard and cared for. Increase customer retention and reinforce brand loyalty with a single, integrated CRM solution where interactions are personalized based on customer touch points within the organization.

Faster resolutions 

are the ultimate goal for both customers and agents. With streamlined and automated workflows, agents are enabled to be more productive and efficient without needing additional resources.

multi-device “listening” 

lets customers connect with agents across a variety of channels — including social platforms — and on any device. Meet your customers where they are to improve customer satisfaction and encourage engagement.

Empowered agents 

who understand customer issues and provide support throughout the resolution process are your best company repretsentatives. With integrated systems, agents have easy access to key articles, topics and experts for high-quality service.


Increase productivity by up to 50% with Salesforce Field Service Lightning (FSL)

Download the webinar — a joint presentation of Statêra and Salesforce — to see how you can do more with less using FSL.
Gain insights from Nucleus who used FSL to reduce logistics and inventory costs while increasing service-related sales.

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Today’s technology-driven consumers demand that customer service meet them where they are, using the devices they rely on most. No longer can your organization rely on legacy tools and manual processes to appropriately care for customers. It’s imperative to business growth, productivity and reputation that your team is empowered to effectively communicate with customers.

Statera provides a variety of resources to support Salesforce Service Cloud implementation and configuration, including real-time web services and functional solutions across complete process replacement or re-engineering. With Statêra’s expertise, you can analyze, design and develop a sophisticated and robust environment that fits the needs of customers, employees and the goals of the organization.​