Service Cloud

Salesforce Service Cloud

Deliver top-notch customer service

Drive one-to-one relationship building for a better
all-around experience.

Streamline customer interactions — and get results —
with a single integrated platform

35%
Increase in customer retention
34%
Increase in agent productivity
34%
Faster case resolution
32%
More customer happiness with complete customer support software

Service Cloud benefits your customers will love:

One-on-one relationships 

show customers that they’re important, heard and cared for. Increase customer retention and reinforce brand loyalty under a single, integrated CRM solution where interactions are personalized based on customer touch points within the organization.

Faster resolutions 

are the ultimate goal for both customers and agents. With streamlined and automated workflows, agents are enabled to be more productive and efficient without needing additional resources.

Multi-channel,
multi-device “listening” 

lets customers connect with agents across a variety of channels, including social platforms, and on any device. Meet your customers where they are to improve customer satisfaction and encourage engagement.

Empowered agents 

who understand customer issues and provide support throughout the resolution process are your best company representatives. With integrated systems, agents have easy access to key articles, topics and experts for high-quality service.

Let’s Talk

Today’s technology-driven consumers demand that customer service meet them where they are, using the devices they rely on most. No longer can your organization rely on legacy tools and manual processes to appropriately care for customers. It’s imperative to business growth, productivity and reputation that your team is empowered to effectively communicate with customers.

Statera provides a variety of resources to support Salesforce Service Cloud implementation and configuration, including real-time web services and functional solutions across complete process replacement or re-engineering. With Statêra’s expertise, you can analyze, design and develop a sophisticated and robust environment that fits the needs of customers, employees and the goals of the organization.​